Refund policy
The First-Bottle Guarantee
We think you'll feel the difference. If you don't, your first bottle is on us.
If your first bottle of Mushroom Extract Complex isn't for you, email us at hello@rootlynature.com within 30 days of delivery and we'll refund the purchase price of that bottle in full — no return shipping, no forms, no interrogation.
The details, kept short:
- Applies to your first bottle only, one guarantee per customer and household.
- The refund covers the product price of one bottle. Original shipping charges are non-refundable.
- No return is required — keep the bottle.
- Refunds are issued to your original payment method and typically appear within 5–10 business days of approval.
Subscription renewals
Renewal orders are not covered by the guarantee — but you're never locked in. You can cancel, skip, or pause your subscription anytime from your account under "Manage subscription," so you're never charged for a bottle you don't want. Cancellations take effect immediately for any renewal that hasn't been billed yet. Once a renewal order has been billed and shipped, it can't be refunded or returned.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, email hello@rootlynature.com within 14 days of delivery with your order number and a photo of what you received. We'll send a replacement or issue a full refund — your choice — at no cost to you.
Lost packages
If tracking shows your order hasn't arrived within 15 business days of your shipping confirmation, contact us and we'll investigate with the carrier and make it right with a replacement or refund.
How to reach us
Email hello@rootlynature.com with your order number. We respond within 1–2 business days.
Rootly Nature is operated by Handford Brands LLC, 701 South St STE 100, Mountain Home, AR 72653, United States.