Shipping policy

Thought process

Shipping Policy

Where we ship

We currently ship to all 50 U.S. states. We don't ship internationally yet, and we're unable to deliver to APO/FPO addresses at this time.

Shipping rates

  • Standard shipping — $5.95 flat rate on all orders.
  • Free standard shipping on orders of $70 or more.

Your shipping cost is always shown at checkout before you pay.

Processing and delivery times

Orders are processed and prepared for shipment within 1–3 business days of being placed. Once shipped, delivery typically takes 3–5 business days, so most orders arrive within 5–8 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.

All products ship from a US, FDA-registered fulfillment facility.

Delivery times are estimates, not guarantees. During holidays or carrier delays, deliveries may take longer than usual.

Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking information may take 24–48 hours to update after you receive it.

Subscription orders

Subscription renewals ship automatically on your chosen schedule (every 30, 45, or 60 days) with the same rates and timelines above. You'll receive an order confirmation each time a renewal ships, and you can skip, pause, or cancel anytime from your account under "Manage subscription."

Incorrect addresses

Please double-check your shipping address at checkout — we're unable to change an address once an order has shipped. If you spot a mistake, email us at hello@rootlynature.com as soon as possible and we'll do our best to catch it before it ships. Orders returned to us due to an incorrect or undeliverable address can be reshipped; a reshipping fee may apply.

Lost or delayed packages

If tracking shows no movement or your order hasn't arrived within 15 business days of your shipping confirmation, contact us at hello@rootlynature.com with your order number. We'll investigate with the carrier and make it right with a replacement or a refund.

Damaged in transit

If your order arrives damaged, email hello@rootlynature.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund — see our Refund Policy: https://rootlynature.com/policies/refund-policy

Questions?

Email hello@rootlynature.com — we respond within 1–2 business days.

Rootly Nature is operated by Handford Brands LLC, 701 South St STE 100, Mountain Home, AR 72653, United States.